Cvent, provider of meeting management, site selection and Web survey software for more than 35,000 users across the globe, had significant growth of its employee base in 2009, with 102 net new employees joining the Cvent team.
Cvent's staff grew more than 25% in 2009 to more than 500 employees worldwide. This growth comes as a result of Cvent acquiring more than 3,500 new business contracts last year across its four divisions, including major client acquisitions such as The Nielsen Company, Hyatt, Bayer Healthcare, JetBlue Airlines, Marriott Hotels and Wells Fargo. Cvent also celebrated its 10-year anniversary in 2009.
The majority of the new employees joined the Cvent Product Development team, where more than 100 people are dedicated to building and enhancing Cvent's software suite. To date, Cvent has invested more than $25 million in research and development to build its Event Management, Web Surveys, Supplier Network, and Strategic Meetings Management toolsets.
Another major growth area for Cvent was in its Client Services department, honored in 2009 for its best-in-class customer service according to the Customer Service Institute of America. The Client Services team now boasts almost 100 customer-facing representatives who provide customer care via phone and e-mail 24 hours a day, 5 days a week, with additional live, in-office support on weekends. "While most companies, particularly in the meetings and hospitality industry, were forced to cut back in 2009, Cvent experienced substantial growth within our organization and client base.
"As the market continues to improve in 2010, we're going to be even more bullish with our hiring efforts. Cvent plans to hire 130 new employees in 2010," says Thomas Kramer, Cvent's chief financial officer.
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